ITIL® 4: Strategist Direct, Plan and Improve

This Course Includes:

Kick start your prep for the ITIL 4 exam with the ITIL 4: Strategist Direct, Plan and Improve course and lab. The ITIL course and its interactive lessons comprehensively cover the ITIL certification exam objectives and impart skills required for effective assessment and planning, measurement and reporting, communication and organisational change management. With the help of this ITIL training guide, students will be able to identify and communicate with stakeholders.

What will you get:

The ITIL 4 Strategist certification is ideal for the managers of all levels involved in shaping direction and strategy or developing a continually improving team. The ITIL4: Strategist Direct, Plan and Improve certification is a part of the ITIL 4 Managing Professional Certification. This certification provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Lessons 1: About the ITIL story

Lessons 2: ITIL Foundation recap

  • The ITIL service value system
  • The four dimensions model

Lessons 3: Introduction

  • Why direction, planning, and improvement matter
  • Directing
  • Planning
  • Improvement
  • The role of measurement and reporting
  • Direction, planning, and improvement of the ITIL SVS
  • Applying the guiding principles
  • Value, outcomes, costs, and risks in direct, plan and improve
  • Direction, planning, and improvement for everyone

Lessons 4: Strategy and direction

  • Strategy management
  • Defining the structures and methods used to direct behaviors and make decisions
  • The role of risk management in direction, planning, and improvement
  • Portfolio management: a key decision-making practice
  • Direction via governance, risk and compliance

Lessons 5: Assessment and planning

  • Basics of assessment
  • Basics of planning
  • Introduction to value stream mapping

Lessons 6: Measurement and reporting

  • Basics of measurement and reporting
  • Types of measurements
  • Measurement and the four dimensions
  • Measurement of products and services

Lessons 7: Continual improvement

  • Creating a continual improvement culture
  • Continual improvement of the service value chain and practices
  • Continual improvement in organisations
  • The continual improvement model
  • Using measurement and reporting in continual improvement

Lessons 8: Communication and organizational change management

  • Basics of effective communication
  • Identifying and communicating with stakeholders
  • Basics of OCM

Lessons 9: Developing a service value system

  • Adopting the guiding principles
  • Centre of excellence for service management
  • The four dimensions of service management in the SVS

Lessons 10: Bringing it together

  • Modern leadership
  • Using the guiding principles for direction, planning, and improvement

Hands-on LAB Activities (Performance Labs)


  • Discussing Improvements in SVS

Strategy and direction

  • Discussing about the Strategies of Business

Assessment and planning

  • Identifying Pros and Cons of Assessment Methods
  • Discussing about Organisational Performance
  • Understanding Assessment Objectives and Criteria
  • Identifying Pros and Cons for Evidence Collection
  • Understanding Factors of Work Methods

Measurement and reporting

  • Understanding Measurement Types
  • Discussing about the Planning and Evaluation Model
  • Understanding Levels of the Planning and Evaluation Model

Continual improvement

  • Discussing about the Implementation of the Continual Improvement Model

Communication and organisational change management

  • Understanding Communication Methods
  • Discussing about a Stakeholder Communication Plan
  • Discussing about Organisational Change Management

Developing a service value system

  • Identifying Factors for Archetypal Service Relationship Types
  • Discussing about the Four Dimensions of SVS
  • Identifying Features of Evaluation Activities

Bringing it together

  • Discussing about the Implementation of the Guiding Principles

Exam FAQs

FAQ's are not Available for this course.





11+ Lessons

Delivery Method:




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