ITIL® 4 Specialist Create, Deliver and Support

This Course Includes:

Get certified for the ITIL 4 certification exam with the ITIL 4 Specialist Create, Deliver and Support course and lab. The ITIL 4 course and lab cover ITIL 4 exam objectives and help you comprehend the primary aspects that influence the success of ITIL’s new service value system (SVS) business model creation, delivery, and support. This ITIL training guide is equipped with the best learning resources that will help students skills of using value streams to define a minimum viable practice.  The examination fee is included in the price.

What will you get:

The ITIL ® 4 Specialist: Create, Deliver, and Support module is part of the ITIL 4 Managing Professional stream. The certification module covers the integration of various value streams and activities to create, deliver and support IT-enabled products and services. Individuals who are continuing their journey in service management, ITSM managers, and ITSM practitioners will benefit from ITIL 4 Specialist Create, Deliver and Support.

Lessons 1: Introduction

Lessons 2: The evolution of professionalism in IT and service management

  • Organisations, people and culture
  • Building effective teams
  • Developing team culture

Lessons 3: Using information and technology to create, deliver and support services

  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation
  • Artificial intelligence
  • Machine learning
  • Continuous integration, continuous delivery and continuous deployment
  • The value of an effective information model
  • Automation of service management

Lessons 4: Value streams to create, deliver and support services

  • ITIL service value streams
  • Model value streams for creation, delivery and support
  • Using value streams to define a minimum viable practice

Lessons 5: Prioritising work and managing suppliers

  • Why do we need to prioritise work?
  • Commercial and sourcing considerations

Lessons 6: Conclusion

Exam FAQs

FAQ's are not Available for this course.





6+ Lessons

Delivery Method:




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