ITIL 4® Foundation

This Course Includes:

Start your prep for the ITIL 4 Foundation exam with ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization and the four dimensions of service management. This course will teach you everything you need to pass the ITIL 4 Foundation exam.  The examination fee is included in the price.

What will you get:

The ITIL 4 Foundation exam assesses whether candidates understand the ITIL 4 service management framework. ITIL 4 Foundation exam objectives include the guiding principles of ITIL 4, the four dimensions of Service Management, key concepts from Lean, Agile, DevOps, and why these are important to deliver business value; and how ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes.

Lessons 1: Introduction and overview

  • IT service management and ITIL

Lessons 2: Key concepts of service management

  • Module A: Value and value co-creation
  • Module B: Organisations, service providers, service consumers, and other stakeholders
  • Module C: Products, services, and service relationships
  • Module D: More about value, outcome, cost and risk

Lessons 3: Four dimensions of service management

  • Module A: Organisations and people
  • Module B: Information and technology
  • Module C: Partners and suppliers
  • Module D: Value streams and processes

Lessons 4: The ITIL service value system

  • Overview of the service value system
  • Module A: Opportunity, demand and value
  • Module B: ITIL guiding principles
  • Module C: Governance
  • Module D: Service value chain
  • Module E: Continual improvement

Lessons 5: The service value chain

  • Module A: Introduction to the service value chain
  • Module B: The purpose, inputs and outputs of value chain activities
  • Module C: Continual improvement

Lessons 6: ITIL management practices

  • Module A: Introduction
  • Module B: General management practices
  • Module C: Service management practices
  • Module D: Technical management practices

Exam FAQs

FAQ's are not Available for this course.



ITIL4 Foundation


6+ Lessons

Delivery Method:




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